We use USPS First Class mail.
- The typical delivery time is 3 business days.
- If your shipment has not arrived within 10 business days of receiving your confirmation email, please reach out to our docent support team at email@example.com. Also, it is very uncommon, but a shipment may take up to 36 hours to arrive once it has been marked as 'delivered' by USPS.
- If you are unable to locate a shipment marked as delivered by USPS, we recommend the following actions: verify your shipping address at docent is correct; search for a notice from USPS of an attempted or rescheduled delivery and look around the front of your residence in unusual locations; confirm your package has not been left in a package locker; and, finally check with any housemates or landlords to see if they accepted the package on your behalf.
- You may also file a missing shipment report with the USPS - this can help prevent future losses.
Once a package has shipped, we are unable to redirect it or change the shipping address. We are also unable to provide refunds for lost or stolen packages.